Contact Support
We're here to help you get the most out of Snoopy Dog Heartbeat!
Contact Support
For support enquiries, please use our contact form.
We typically respond within 24-48 hours (weekdays).
When contacting us, please include:
- Your iPhone model (e.g., iPhone 12 Pro)
- iOS version (Settings > General > About)
- Dog's breed and approximate weight
- What you've already tried
- Screenshots if experiencing app issues
- Sample recording if audio quality is the issue
Social Media
facebook.com/snoopydoghealth
- Tutorial videos
- Tips and tricks
- Community support
- Example recordings
@snoopydoghealth
- Success stories
- Tips and updates
- Behind-the-scenes
Frequently Asked Questions
Before contacting support, check if your question is answered below:
Does Snoopy work on Android? No, Snoopy is currently only available for iPhone (iOS). We have no plans for an Android version at this time.
Does Snoopy work on iPad? No, the app is designed specifically for iPhone microphones and is not compatible with iPad.
Do I need to buy accessories? No accessories are required. We recommend Bluetooth headphones for better listening experience, but the app works with just your iPhone.
Can I get a refund? Apple handles all App Store refunds. Visit support.apple.com or contact Apple Support directly for refund requests.
Is Snoopy a medical device? No. Snoopy is a consumer app designed to help dog owners monitor their pets between vet visits. It is not a substitute for professional veterinary care, diagnosis, or treatment.
Can vets use Snoopy professionally? Snoopy is designed for pet owners, not professional diagnostics. However, many vets appreciate receiving recordings from their clients for preliminary assessment or monitoring between appointments.
How accurate are the recordings? The quality depends on technique and conditions. When recorded properly in a quiet environment, the audio quality is sufficient for vets to hear murmurs and irregular rhythms. However, it's not as accurate as professional-grade equipment.
Why do I need to wet my dog's fur? Dry fur creates air pockets that muffle sound. Wetting the fur ensures the phone microphone makes better contact with your dog's skin, improving audio quality significantly.
My vet is skeptical. How can I convince them? Share one of your best recordings with them! Most vets are impressed with the audio quality once they hear it. You can also direct them to our For Vets page.
Office Hours
Please note: Snoopy is developed and supported by a small team. We don't offer phone support or live chat, but we respond to all emails as quickly as possible.
Response times:
- Monday - Friday: 24-48 hours
- Weekends/Holidays: 48-72 hours
Urgent veterinary concerns? Please contact your vet or emergency animal hospital immediately. Do not wait for our response if your dog is showing signs of distress.
Feature Requests
We love hearing from our users! If you have suggestions for improving Snoopy, please submit them through our contact form.
While we can't implement every request, we read all feedback and consider it for future updates.
Report a Bug
If you've found a bug or technical issue, please report it via our contact form with "BUG REPORT" in the subject line.
Include the following information:
- Steps to reproduce the issue
- What you expected to happen
- What actually happened
- Screenshots or screen recording if possible
- iPhone model and iOS version
Privacy Concerns
Questions about how we handle your data?
Read our Privacy Policy or contact us with privacy-related questions.
Thank you for using Snoopy Dog Heartbeat! We're committed to helping you monitor your dog's heart health.